The Dunder Casino Terms and Conditions Made Simple

We’re all guilty of skimming through a site’s terms and conditions from time to time, if not dismissing them entirely. Obviously, this isn’t the best idea and laziness can sometimes land you in an unfortunate situation when it comes to ignoring certain rules and regulations. To make sure your time spent playing is as safe and enjoyable as possible, I went through the Dunder casino terms and conditions with a fine-toothed comb to find the pieces of fine print you really need to read before signing up.

Highlights from the Terms and Conditions

A good sign to look out for in any set of terms and conditions is how frequently they’re updated. At the time of writing this, the Dunder terms and conditions had last been updated in August 2018, which is fairly recent. If you wish to take a look at the terms yourself and find out all you need to know about Dunder casino verification procedures and more, you can do so on the operator’s website. I’ll be covering the points that I feel are the most important, but if you feel like there’s something that deserves to be included in this page just shoot me an email at contact@casinoreviews.co.uk and I will update accordingly.

1. Introduction

2. Parties

3. Changes to the terms of use

4. Your account

5. Verification of your age and identity

6. Inactivity and deletion of player accounts

7. Username, password, and customer information

8. Deposits to your account

9. Withdrawals from your account

10. General bonus terms and conditions

11. Collusion, cheating, fraud, and other criminal activity

12. Other prohibited activities

12.1 “You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.”

Comment: This should be a no-brainer, but if you use hate speech or otherwise abusive language while gaming at Dunder, you won’t be permitted to continue playing. Your account will be deleted, and you’ll be ruining your fun and the fun of others. There’s a zero tolerance policy for bigotry and harassment, so don’t even try it.

13. Closure and termination by us

14. Alteration of the website

15. It failure or interruption

16. Errors or omissions

17. Exclusion of our liability

18. Breach of the terms

18.1 “Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:

18.1.1 Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act;

18.1.2 Suspend Your Player Account so that you are unable to place bets or play games on the Website;

18.1.3 Close Your Player Account with or without prior notice from us;

18.1.4 Confiscate, and you shall forfeit, from Your Player Account, or (if applicable) recover from you the amount of any Bonus Funds and any Winnings in Your Player Account or that have been paid to you by us, in which case such Bonus Funds and/or Winnings shall be returned to us on demand”

Comment: If you are found to be in breach of the terms of use, including the rules against harassment above, these are some of the consequences you can expect to face. Ignorance is no excuse. This is why it’s always important to be aware of the terms before signing up.

19. Intellectual property rights

20. Personal information

21. Use of cookies on the website

22. Complaints and notices (non-gb players)

23. Complaints and notices (gb players)

23.1 “In the case of GB players if you wish to make a complaint regarding the Website, the first step should be, as soon as reasonably possible, to contact Customer Services via the LiveChat function on our Website or by emailing us at help@dunder.com.

23.2 Internal Complaints Procedure – Within 24 hours of receipt of your complaint, we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure, upon request. An agent will log your message, investigate your complaint and respond to it. We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within five working days from the date we receive the complaint.”

Comment: If at any point during your gaming things go awry, there is help at hand. This is the procedure specifically for players from Great Britain. If you are playing from anywhere else, there is a separate protocol to follow which is also covered in the casino’s terms and conditions.

24. Transfer of rights and obligations

25. Events outside our control

26. Waiver

27. Severability

28. Law and jurisdiction

29. Responsible gaming and gambling

29.1 “Self-exclusion (GB players) – Should you need to take a break from gambling with this Website and all other Websites operated by the licence holder, MT SecureTrade Limited and Betit Operations Limited, we provide a self-exclusion facility which can be accessed from the Play Sensible or by contacting support. Self-exclusion means that Your Player Account will remain closed for a minimum period (this minimum period is 6 months and the account will not be reactivated under any circumstances during the exclusion period). Once you have self-excluded you will be excluded from all Websites operated by both MT SecureTrade Limited and Betit Operations Limited. This is in accordance with our regulatory obligations.“

Comment: As with many other casinos, Dunder allows you to enter self-exclusion if you feel like your gaming habits are becoming problematic. However, you can also choose to be excluded from all casinos owned by Dunder’s licence holder, MT SecureTrade Limited and Betit Operations Limited. This means that you would be unable to access any sites under licences from those holders until the end of your chosen exclusion period.

30. Links

31. Chat rooms

32. Interpretation