Key Parts of the 21Nova Casino Terms

The typical reaction when prompted with a terms and conditions page is to quickly hit accept or agree, and move the hell on as quickly as possible. Believe me, I do it as well. However, these pages cover important topics which you should at least know a little bit about. Ever the giver that I am, I have sifted through the 21Nova casino terms and conditions and picked out various sections which I feel will benefit you to know. Please note, that I performed this review on November 1st 2017, and it’s possible the terms may be updated in the future. If you have any additional questions about the 21Nova casino terms of service, by all means, contact me immediately at contact@casinoreviews.co.uk and I will do my best to respond promptly.

Contents of the User Agreement

I have structured this page with all of the key topics from the 21Nova casino terms and conditions. If you would prefer to check out the 21Nova casino terms of service yourself, be my guest. However, I have broken down the key points from the 15,000-word document. I have inserted snippets of the terms which I felt were important or unclear and provided a revised, easier to understand version of the text. If you want to refresh your memory about the casino’s general offer, check out my 21Nova casino review, otherwise, let’s get started.

1. INTRODUCTION

2. GENERAL TERMS

3. DEPOSITS AND WITHDRAWALS

3. You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into your account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit. For the avoidance of doubt your account shall not be used by you as a bank account and, should we become aware of deposits into and withdrawals from your account without commensurate gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in your account shall not attract interest.

Comment: The stand out line from this section is the introduction of an ‘administration charge’ for non-gaming related deposits and withdrawals. What this means essentially is that, if you deposit an amount and decide you no longer wish to gamble it and choose to withdraw it, you will be hit with an administration fee for the withdrawal. It does not say exactly how much this fee will be, but I would imagine it would be a small percentage of whatever amount you try to withdraw.

4. LICENCE TO USE SOFTWARE

5. SECURITY

6. YOUR RESPONSIBILITIES

7. YOUR PERSONAL INFORMATION

7. All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy). We are required by law (in particular the Data Protection Act 2004 in Gibraltar) to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information. Prior to your use of and when you use the services it will be necessary for us to collect certain information about you, including your name and date of birth, your contact Details, and may also include information about your marketing preferences (all of which shall be known as Your Personal Information). Including by sharing it with our service providers and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.

Comment: One thing to keep an eye on when you accept the 21Nova casino terms and conditions is that you will automatically be allowing your data to be shared with the operator’s partners; including postal services, marketing and customer service agents. Of course, much of this is a regular occurrence with any online casino as its merely part of the operational side of running the service.

8. ERRORS

8. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities.

Comment: Another thing to be aware of is that, if there are external failures of the online casino service, for example power outages, severe weather, etc., the operator will not be held responsible for any failure in delivery of casino services to the casino player.

9. CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY, TERMINATION AND FACILITY CLOSURE

10. RESERVATION OF RIGHTS

11. BONUSES

12. TERM

13. GOVERNING LAW

14. NOTICES